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PRESS RELEASE For more information contact:
A new Service Parts Center was formed at Besser Company on 1 July 2000. The purpose of the Center is to improve parts service to the industry and increase the profitability of our customers’ concrete products facilities. Staffing of the Center is comprised of five people dedicated to customer phone calls and six people focused on researching and entering orders. The new department structure will improve efficiency in researching and entering orders. Customer contact will be enhanced through telemarketing efforts, which will be handled by parts sales representatives. Each parts sales representative will have accounts that they will contact on a regular basis. This will allow the sales representatives to become extremely familiar with each facility’s operation and proactively respond to customers’ needs. The sales representatives are Ron Ferris, Pat Idalski, Elaine Kingsbury, Irv Yakes and Doug Harlow. Sales order processors are responsible for researching and editing orders to insure accuracy and assigning order due dates based on customer needs, system lead times and inventories. Sales order processors are Brian Aikens, Jim Campau, Scott Datema and Jeremy Welch. Orders will continue to be entered by Donna Hansen and sales order maintenance will be the responsibility of Nicole Keller. The Center staff can be reached at (517) 354-3166 or (800) 530-9991 Monday through Friday 7AM - 6PM, and Saturday 8AM - 12PM, EST. A pager number is available for emergency situations after hours for USA customers, and a representative can be reached at (877) 997-5851 for parts assistance, and (877) 802-0484 for a technical service representative. The Besser Family of Companies designs and manufactures complete systems for the production of concrete products including block, pipe and ready-mix. Strategic business units comprising the Family of Companies include: Besser Alpena in Alpena, Michigan; Besser Appco in San Antonio, Texas; Besser Baker in Alpena and Oscoda, Michigan; Besser CMC in Compton, California; Besser International Pipe Machinery in Boone and Sioux City, Iowa; Besser Lithibar in Holland, Michigan; and Besser Proneq in Montreal, Canada.
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